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These Terms of Service set forth the legally binding terms and conditions for your use of the Lovora website, applications, and digital gifting services.
By accessing, browsing, or using the Lovora platform located at https://lovora.space (“Lovora”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”) and all incorporated policies, including our Privacy Policy, Refund & Cancellation Policy, Digital Delivery Policy, Acceptable Use Policy, and User Content Policy.
If you do not agree to these Terms, you must not access or use Lovora. The service is operated by [Business Entity Name Pending Registration — Operated by the Lovora Team].
Lovora is a specialized digital platform that enables users to create, customize, preview, and publish interactive, animated digital surprise greeting experiences (such as birthday celebrations, milestone events, and memory timelines) that are delivered electronically via a unique, unguessable web link.
Digital Only: Lovora is strictly a software-as-a-service (SaaS) digital platform. Lovora does not manufacture, pack, or physically ship any tangible products, physical cards, or postal merchandise. For more details, please consult our Digital Delivery Policy.
You must be at least 13 years old (or the age of majority in your jurisdiction) to use Lovora. If you are under 18, you may only use Lovora with the involvement and consent of a parent or legal guardian.
You can design and preview gift drafts without an account. However, to publish a gift, purchase credits, track view analytics, and manage your creations, you must authenticate using your Google account via Google OAuth. You are solely responsible for safeguarding your login credentials and for all activities that occur under your account.
To protect user privacy and manage cloud storage responsibly, every published gift is assigned an operational lifecycle of 30 calendar days from the date of its creation. A “The Ask” date invitation whose recipient picks a later date stays available until the day after that date, and never longer than 90 days from creation.
Upon the expiration of the 30-day period, the gift becomes inaccessible, and all associated media files, photographs, and personalized messages are permanently and automatically purged from our database and cloud storage. Expired gifts cannot be restored, re-activated, or recovered by our support team.
You retain full ownership of all text, messages, dates, and photographs you upload to Lovora. However, you grant Lovora a limited, royalty-free, worldwide license solely to store, process, compress, and render your content to link recipients as described in our User Content Policy.
You agree not to upload any content that is abusive, harassing, defamatory, obscene, pornographic, non-consensual, or in violation of any third-party intellectual property or privacy rights. Failure to comply will result in immediate termination of the gift and possible suspension of your account, as governed by our Acceptable Use Policy.
Because Lovora provides custom-rendered, personalized digital software experiences that are delivered immediately upon publishing, purchases are generally final and non-refundable once delivered.
Mandatory exceptions (such as duplicate billing, technical non-delivery, or platform defects) and our dispute resolution protocols are detailed in our Refund & Cancellation Policy.
LOVORA IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
While we strive for 99.9% platform availability, we do not warrant that Lovora will operate uninterrupted, error-free, or completely secure from unauthorized third-party interference.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL LOVORA, ITS FOUNDERS, OPERATORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, EMOTIONAL DISTRESS, OR INABILITY TO ACCESS GIFTS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO LOVORA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
These Terms and any dispute arising out of or related to your use of Lovora shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.
Subject to prior amicable dispute resolution, the competent courts located in India shall have exclusive jurisdiction over all claims arising hereunder.
We may update or revise these Terms from time to time. When modifications are made, we will update the “Last Updated” date and the policy version number at the top of this document. Your continued use of Lovora following any changes constitutes your binding acceptance of the revised Terms.
For general questions regarding these Terms, contact us at lovora.space@gmail.com.
For formal legal notices or statutory grievances under the Information Technology Act, please refer to our Grievance Redressal Page.
Have a question about this policy? Contact Support