Grievance Redressal Mechanism

1. Statutory Framework & Designation

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Lovora has designated a Grievance Officer to receive, acknowledge, investigate, and resolve grievances relating to content violations, privacy infringement, and platform conduct.

2. Designated Grievance Officer Details

3. How to Submit a Formal Grievance

To ensure prompt investigation, your complaint must include the following particulars:

1. Complainant Particulars: Your full legal name, contact email address, and mobile number.
2. Exact Content Location: The specific Lovora gift link (e.g. https://lovora.space/gift/[token]) containing the disputed content.
3. Nature of Grievance: Detailed explanation of the alleged violation (e.g., harassment, non-consensual photograph, defamation, trademark infringement, impersonation).
4. Evidence / Authorization: Any supporting documentation showing your identity or authorization to act on behalf of the aggrieved person.
5. Declaration of Truth: A statement certifying that the details provided are true and accurate to the best of your knowledge.

4. Statutory Timelines & Response SLAs

5. Expedited Takedown for Critical Violations

In accordance with Rule 3(2)(b) of the Information Technology Rules, 2021, if a complaint concerns material depicting:

• Non-consensual sexual acts or intimate nudity of an individual;
• Child Sexual Abuse Material (CSAM); or
• Artificially morphed or impersonated media depicting an identifiable individual;

Lovora will take all reasonable, technically feasible measures to disable access to the offending content within twenty-four (24) hours of receiving the complaint.

6. Escalation & Appellate Redressal

If you are unsatisfied with the decision of our Grievance Officer, you may appeal the resolution through the Grievance Appellate Committee (GAC) established by the Ministry of Electronics and Information Technology (MeitY), Government of India, via the official portal at https://gac.gov.in within 30 days of receiving our response.