Loading something lovely…
Loading something lovely…
Need help with a gift, have a question about credits, or want to share feedback? Our support team is ready to assist you.
Assistance with building gifts, previewing surprises, link delivery, or technical glitches.
Questions regarding Razorpay transactions, credit pack balances, or refund eligibility requests.
Report offensive gifts, non-consensual images, copyright notices, or statutory grievances.
Simply sign in with the Google account you used to create the gift and visit your Creator Dashboard. All your active, published gifts and their unique shareable links are listed there.
To maintain strict privacy and data hygiene, every gift on Lovora has an automated 30-day lifecycle. Once 30 calendar days pass from creation, the gift and all uploaded photos are permanently purged from our database and cloud storage. Expired gifts cannot be restored.
Occasionally, network delays between bank gateways and our webhook handlers can cause a brief delay. First, refresh your dashboard. If your credits are not visible after 5 minutes, email us at lovora.space@gmail.com with your Razorpay Payment ID (e.g. pay_... from your bank notification) and our team will reconcile your balance immediately.
Yes! You have full control. Go to your Creator Dashboard and click the “Delete” button on any gift card. This immediately disables the web link and permanently removes the associated images from our servers.
Have a question about this policy? Contact Support